RETURNS

 

1).- LEGAL WITHDRAWAL ARTICLE 68 OF THE REFUNDED TEXT OF THE GENERAL LAW OF DEFENSE OF CONSUMERS AND USERS

In the purchases made outside the commercial establishment (by catalog, email, telephone, through our web page and / or social networks), the client will have the right to desist from any purchase made within a period of 14 days. Making the return of the amount paid for the product and shipping costs that were borne by the buyer, for the referral of the product to its destination. The costs of shipping the product to Rivendel Madrid, which arise from the exercise of this right of withdrawal, shall be borne by the buyer.
In the case of products with tare or manufacturing defect, Rivendel Madrid undertakes to bear the corresponding shipping and return costs.

2).- CONTRACTUAL WITHDRAWAL ARTICLE 68 OF THE REFUNDED TEXT OF THE GENERAL LAW OF DEFENSE OF CONSUMERS AND USERS

Likewise, in the purchases made directly in the commercial establishment, Rivendel Madrid, offers the possibility to its customers to exercise withdrawal of the purchase effected by exchange of the product originally acquired, by another or others of those who are, at that moment, for sale in Rivendel Madrid, being able to also choose to request a voucher for the amount of the product object of withdrawal without expiration date. Said option may be exercised during the period of one month from the acquisition of the product.

3).- GUARANTEE ARTICLES 114 AND 123 OF THE REFUNDED TEXT OF THE GENERAL LAW OF DEFENSE OF CONSUMERS AND USERS

All products offered by Rivendel Madrid, consist of a two-year guarantee, in accordance with the provisions of the Consolidated Text of the General Law for the Defense of Consumers and Users.

VERY IMPORTANT:

Forward the product object of return and the corresponding delivery note or invoice sent by Rivendel Madrid. Likewise, you must send a withdrawal document, you can use the one we provide or any other that you draft yourself (Click here to download the withdrawal document).

Outlet items can not be returned except in case of tare or manufacturing defect.

In the Christmas shopping period, the return periods are extended (purchases made from December 15 can be returned until January 15).

In case of doubt contact us to advise you, prior to making any refund, by any of the following ways:


- Telephone: +34 910 824 372
- Email: rivendelmadrid@yahoo.es


There are complaint forms at your disposal, at the registered office of the company, located at C / Benito Gutiérrez 6 - 28008 Madrid

Address for returns:

RIVENDEL MADRID
Benito Gutiérrez 6, 28008 - Madrid